Objects are rendering as "?" boxes for some users
Identified - The rendering issues with "?" objects and avatars is still ongoing. We have identified the cause and engineers are working to implement a fix. We will have more updates later this week.

If you experience an issue with objects or avatars showing as a box with "?" inside. Please send a report through your main menu and our Support Team will be in touch.
Sep 25, 2023 - 19:52 UTC
Investigating - We've spotted a rendering issue that is causing objects to appear as "?" boxes on the map. We're currently investigating the issue, and will provide an update soon. If you are experiencing this issue, please send a report through the prompt in your main menu for further assistance.
Sep 12, 2023 - 15:40 UTC
Uptime over the past 90 days. View historical uptime.
Gather Application
Operational
90 days ago
99.97 % uptime
Today
Gather Spaces
Operational
90 days ago
99.97 % uptime
Today
Mapmaker
Operational
90 days ago
100.0 % uptime
Today
Dashboard & Reservations
Operational
90 days ago
100.0 % uptime
Today
Login
Operational
90 days ago
99.93 % uptime
Today
Audio & Video System Operational
90 days ago
99.98 % uptime
Today
US East Operational
90 days ago
99.98 % uptime
Today
US West Operational
90 days ago
99.98 % uptime
Today
Germany Operational
90 days ago
99.98 % uptime
Today
India Operational
90 days ago
99.98 % uptime
Today
Singapore Operational
90 days ago
99.98 % uptime
Today
Gather API Operational
90 days ago
100.0 % uptime
Today
HTTP API Operational
90 days ago
100.0 % uptime
Today
WebSocket API Operational
90 days ago
100.0 % uptime
Today
Desktop Application (beta) Operational
90 days ago
100.0 % uptime
Today
AWS (third party)
Operational
AWS s3-us-east-2 Operational
DigitalOcean (third party)
Operational
DigitalOcean VPC Operational
DigitalOcean Managed Databases Operational
DigitalOcean Load Balancers Operational
DigitalOcean Kubernetes Operational
DigitalOcean SGP1 Operational
DigitalOcean SFO3 Operational
DigitalOcean NYC3 Operational
DigitalOcean NYC1 Operational
DigitalOcean FRA1 Operational
DigitalOcean BLR1 Operational
DigitalOcean Global Operational
Cloudflare (third party)
Operational
Cloudflare Cloudflare Firewall Operational
Cloudflare DNS Updates Operational
Cloudflare DNS Root Servers Operational
Cloudflare Cloudflare Authoritative DNS Operational
Cloudflare Cloudflare Recursive DNS Operational
Cloudflare Load Balancing and Monitoring Operational
Cloudflare CDN/Cache Operational
Mailgun (third party)
Operational
mailgun API Operational
mailgun Outbound Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 29, 2023

No incidents reported today.

Sep 28, 2023

No incidents reported.

Sep 27, 2023

No incidents reported.

Sep 26, 2023
Sign-in with Google Currently Unavailable
Resolved - This issue has now been fully resolved. Please refresh Gather to initiate the fix.
Sep 26, 01:28 UTC
Investigating - Customers are currently unable to log into Gather through Google Authorization. We are investigating the issue and working to resolve it as soon as possible.
Sep 25, 20:41 UTC
Sep 25, 2023
Connection Issues and Black Screens
Resolved - This issue has now been fully resolved. Please refresh Gather to initiate the fix.

If you are still encountering issues with connections or black screens please submit a ticket to Gather Support at the bottom of the page here: https://support.gather.town/hc/en-us
Sep 25, 14:45 UTC
Monitoring - We have identified the problem, pushed a fix, and are now monitoring the issues closely. Please refresh Gather.

If you still experience loading or black screen issues please submit a support ticket at the bottom of the screen here: https://support.gather.town/hc/en-us
Sep 25, 14:31 UTC
Investigating - We've spotted an issue with space connections and black screens that has impacted many of our users. We're currently investigating the issue, and will provide an update soon.
Sep 25, 13:30 UTC
Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Potential issue accessing Google Calendars within Gather
Resolved - We've been monitoring issues with Google Calendar and they appear to have been resolved. All users should now be able to see Google Calendar events within Gather again who have their calendar connected.
Sep 21, 17:02 UTC
Monitoring - Due to a partial outage with Google Calendar, some users may be experiencing issues accessing their Google Calendar events and Google Calendar event reminders within Gather. We are monitoring the outage and will update when they have resolved the issue.
Sep 21, 16:02 UTC
Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

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