Resolved -
There was temporary networking issue with our hosting provider affecting our audio and video service in Brazil. Our metrics have returned to baseline for the last hour, so we believe this incident is fully resolved. We apologize for the inconvenience!
Jan 28, 20:10 UTC
Monitoring -
We believe this incident was caused by an outage from an upstream provider which has been resolved. Our metrics returned to baseline at around 1:45pm and have stayed steady since then, and we believe there is no ongoing impact. We're continuing to monitor the situation.
Jan 28, 19:04 UTC
Investigating -
We've identified an issue with audio and video connections for users in South America, and we are investigating the cause.
Jan 28, 18:52 UTC