tag:status.gather.town,2005:/historyGather Status - Incident History2024-03-28T12:25:38ZGathertag:status.gather.town,2005:Incident/200323882024-03-06T03:46:01Z2024-03-06T03:46:01ZRobotic, delayed, or sped-up audio<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>03:46</var> UTC</small><br><strong>Resolved</strong> - This issue is resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Monitoring</strong> - We believe we've identified the root cause for this issue and have implemented a fix. Please refresh Gather and report any additional issues to us.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>20:14</var> UTC</small><br><strong>Update</strong> - We've identified that this is related to Enhanced Background Noise Reduction, and as a workaround, our customers who experience this issue can move to Standard Background Noise Reduction while we continue to investigate the cause.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>20:33</var> UTC</small><br><strong>Investigating</strong> - We're aware of some customers experiencing robotic, delayed, or sped-up audio when in a meeting with others. We're currently investigating this issue. We appreciate your patience as we work to get to the bottom of this.</p>tag:status.gather.town,2005:Incident/199505862024-02-09T19:01:58Z2024-02-09T19:01:58ZSometimes microphone does not work on Desktop app<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Investigating</strong> - We've spotted that sometimes the microphone does not work on desktop app for Windows users. We're currently investigating the issue, and will provide an update soon.</p>tag:status.gather.town,2005:Incident/199402372024-02-08T17:52:45Z2024-02-08T17:52:45ZLocking Desks broken in some cases<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>17:52</var> UTC</small><br><strong>Resolved</strong> - This issue is resolved now. The engineers sent a fix, you might need to refresh your Gather.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:28</var> UTC</small><br><strong>Investigating</strong> - We've spotted that something has gone wrong with some Spaces and some user's can't see the lock in the participants panel to lock their desks. We're currently investigating the issue, and will provide an update soon.</p>tag:status.gather.town,2005:Incident/198632892024-01-30T03:41:42Z2024-01-30T03:41:42ZMeeting Recording Initialiation Failures<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:41</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:05</var> UTC</small><br><strong>Investigating</strong> - We're aware of an ongoing problem where recordings aren't starting properly and are failing. <br /><br />We're investigating this issue and will update here with more information as we learn; and we have already shipped a mitigation that should be out to our servers shortly</p>tag:status.gather.town,2005:Incident/198223462024-01-29T16:45:50Z2024-01-29T16:45:50ZNew Portal placed might have some issues when following.<p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Resolved</strong> - Portals are now working as intended.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>21:27</var> UTC</small><br><strong>Investigating</strong> - We've spotted that something has gone wrong with the new placed Portal, new portals that have been placed between rooms might have some instability for locate. We're currently investigating the issue, and will provide an update soon.</p>tag:status.gather.town,2005:Incident/194524182023-12-15T23:29:21Z2023-12-15T23:29:22ZFail to load Gather Homepage<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>23:29</var> UTC</small><br><strong>Resolved</strong> - We think the impact from the issue is over.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Investigating</strong> - We've spotted that something has gone wrong and users are having issues loading Gather home page. We're currently investigating the issue, and will provide an update soon.</p>tag:status.gather.town,2005:Incident/192510722023-11-30T19:06:39Z2023-11-30T19:06:39ZReports of Audio and Video Connection Issues<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>19:06</var> UTC</small><br><strong>Resolved</strong> - The audio and video issues that impacted some users today has now been resolved. Please refresh Gather to initiate the fix. If you continue to experience any audio or video issues, please reach out to us here: https://support.gather.town/hc/en-us</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>17:57</var> UTC</small><br><strong>Update</strong> - We encountered a second wave of issues that some users may have experienced. We are now recovering from this issue and are monitoring the fix. If you have any issues with your audio or video connections please let us know here: https://support.gather.town/hc/en-us</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>16:00</var> UTC</small><br><strong>Monitoring</strong> - We are currently monitoring an issue that stems from a third-party provider that has caused audio and video connection errors for some users. If you are experiencing connections issues at this time please contact our Support team here: https://support.gather.town/hc/en-us</p>tag:status.gather.town,2005:Incident/192379492023-11-29T02:28:09Z2023-11-29T02:28:10ZError When Guests Access Spaces through Mobile App<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>02:28</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>23:22</var> UTC</small><br><strong>Update</strong> - We are aware of an issue that gave some guests an error when trying to join a space through a mobile app. We've identified the root cause, and we recommend anyone who encounters this issue to refresh their app. This should resolve the problem.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>23:09</var> UTC</small><br><strong>Monitoring</strong> - We are aware of an issue that gave some customers an error when trying to join a space through a mobile app. We've identified the root cause, and we recommend anyone who encounters this issue to refresh their app. This should resolve the problem.</p>tag:status.gather.town,2005:Incident/192354822023-11-28T20:27:50Z2023-11-28T20:27:51ZAudio and Video is Dropping for Some Users<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>20:27</var> UTC</small><br><strong>Resolved</strong> - This issue with Audio and Video dropping has now been resolved. Please refresh Gather. If you are still having issues please let us know by sending a ticket to https://support.gather.town/hc/en-us</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:52</var> UTC</small><br><strong>Monitoring</strong> - We have spotted the cause for the audio and video issues and we believe the issue is now resolved. We are now monitoring this issue. If you are still experiencing issues with Audio and Video please send a report to our Support team here: https://support.gather.town/hc/en-us</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue with Audio and Video dropping out for some users. We are currently investigating this issue and will provide an update soon. If you are experiencing problems with your Audio and Video on Gather please report this issue here: https://support.gather.town/hc/en-us</p>tag:status.gather.town,2005:Incident/184811882023-10-02T15:39:37Z2023-10-02T15:39:37ZObjects are rendering as "?" boxes for some users<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Resolved</strong> - The rendering issue that was causing multiple users to see objects as "?" inside boxes is now resolved. <br /><br />Some users may still experience this issue on an individual basis. If you are seeing "?" boxes in your space please submit a ticket at the bottom of the page here: https://support.gather.town/hc/en-us. Our Support team will respond promptly.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>19:52</var> UTC</small><br><strong>Identified</strong> - The rendering issues with "?" objects and avatars is still ongoing. We have identified the cause and engineers are working to implement a fix. We will have more updates later this week. <br /><br />If you experience an issue with objects or avatars showing as a box with "?" inside. Please send a report through your main menu and our Support Team will be in touch.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>15:40</var> UTC</small><br><strong>Investigating</strong> - We've spotted a rendering issue that is causing objects to appear as "?" boxes on the map. We're currently investigating the issue, and will provide an update soon. If you are experiencing this issue, please send a report through the prompt in your main menu for further assistance.</p>tag:status.gather.town,2005:Incident/186047022023-09-26T01:28:02Z2023-09-26T02:32:18ZSign-in with Google Currently Unavailable<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>01:28</var> UTC</small><br><strong>Resolved</strong> - This issue has now been fully resolved. Please refresh Gather to initiate the fix.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>20:41</var> UTC</small><br><strong>Investigating</strong> - Customers are currently unable to log into Gather through Google Authorization. We are investigating the issue and working to resolve it as soon as possible.</p>tag:status.gather.town,2005:Incident/186011072023-09-25T14:45:57Z2023-09-25T14:45:57ZConnection Issues and Black Screens<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>14:45</var> UTC</small><br><strong>Resolved</strong> - This issue has now been fully resolved. Please refresh Gather to initiate the fix. <br /><br />If you are still encountering issues with connections or black screens please submit a ticket to Gather Support at the bottom of the page here: https://support.gather.town/hc/en-us</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Monitoring</strong> - We have identified the problem, pushed a fix, and are now monitoring the issues closely. Please refresh Gather. <br /><br />If you still experience loading or black screen issues please submit a support ticket at the bottom of the screen here: https://support.gather.town/hc/en-us</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>13:30</var> UTC</small><br><strong>Investigating</strong> - We've spotted an issue with space connections and black screens that has impacted many of our users. We're currently investigating the issue, and will provide an update soon.</p>tag:status.gather.town,2005:Incident/185678492023-09-21T17:02:43Z2023-09-21T17:02:43ZPotential issue accessing Google Calendars within Gather<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>17:02</var> UTC</small><br><strong>Resolved</strong> - We've been monitoring issues with Google Calendar and they appear to have been resolved. All users should now be able to see Google Calendar events within Gather again who have their calendar connected.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>16:02</var> UTC</small><br><strong>Monitoring</strong> - Due to a partial outage with Google Calendar, some users may be experiencing issues accessing their Google Calendar events and Google Calendar event reminders within Gather. We are monitoring the outage and will update when they have resolved the issue.</p>tag:status.gather.town,2005:Incident/184939612023-09-13T20:42:39Z2023-09-13T20:42:39ZSpace connection issues<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Resolved</strong> - We identified an issue with one of our providers that was causing errors for users trying to join spaces. The issue is now resolved. Please refresh Gather if you are experiencing this. If you have continued issues please reach out to us at support@gather.town</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>20:41</var> UTC</small><br><strong>Monitoring</strong> - We identified an issue with one of our providers that was causing errors for users trying to join spaces. The issue is now resolved. Please refresh Gather if you are experiencing this. If you have continued issues please reach out to us at support@gather.town</p>tag:status.gather.town,2005:Incident/182966652023-08-28T18:41:57Z2023-08-28T18:41:57ZSome users are getting stuck in a refresh loop<p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>18:41</var> UTC</small><br><strong>Resolved</strong> - We've deployed a fix and the issue has been resolved.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>18:16</var> UTC</small><br><strong>Identified</strong> - We're aware of an issue for some users in a space who are stuck in a refresh loop. We have a fix in progress.</p>tag:status.gather.town,2005:Incident/182514322023-08-26T15:49:55Z2023-08-26T15:49:55ZIssue while loading Gather app<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Resolved</strong> - We think the impact from the issue is over.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>22:24</var> UTC</small><br><strong>Monitoring</strong> - Issue is fixed now, you will need to reload your app and page to be able to join your Space.</p><p><small>Aug <var data-var='date'>24</var>, <var data-var='time'>21:37</var> UTC</small><br><strong>Investigating</strong> - We detected an issue while loading our App, there is a fatal error when you reload Gather. We are working to fix this.</p>tag:status.gather.town,2005:Incident/181640742023-08-16T18:01:06Z2023-08-16T18:01:06ZIncreaed Meeting Connection Issues<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Resolved</strong> - We've identified and resolved the issue with connections being dropped while in a meeting. We ask anyone impacted by this issue before to refresh their browsers or apps to resolve the problem.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>15:58</var> UTC</small><br><strong>Investigating</strong> - We're aware of an increase in connection issues while meeting on Gather. We're currently investigating and will have an update soon. We appreciate your patience!</p>tag:status.gather.town,2005:Incident/177016922023-06-28T18:08:42Z2023-06-28T21:28:08ZConnection problem in Brazil, user can't join the Space<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>18:08</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>18:59</var> UTC</small><br><strong>Monitoring</strong> - We found out that several ISPs in Brazil have disruptions, we are monitoring the situation.<br /><br />_________________<br /><br />Identificamos que várias provedoras de internet do Brasil estão com interrupções, estamos monitorando a situação.</p><p><small>Jun <var data-var='date'>27</var>, <var data-var='time'>18:21</var> UTC</small><br><strong>Investigating</strong> - We've spotted that something has gone wrong and users in Brazil can't join their Spaces. We're currently investigating the issue, and will provide an update soon.<br /><br />________________<br /><br />Descobrimos um problema no qual usuários no Brazil não conseguem acessar seus Espaços. Nossos engenheiros estão investigando o problema e atualizarei a página assim que tivermos mais detalhes.</p>tag:status.gather.town,2005:Incident/176621412023-06-23T10:19:20Z2023-06-23T10:19:20ZNetwork Performance Issues in Germany<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Resolved</strong> - The issue has now been resolved. Please try loading into your space again.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>08:58</var> UTC</small><br><strong>Monitoring</strong> - Our cloud provider is experiencing degraded performance for some users in Germany. They have implemented a fix and we are monitoring the situation.</p>tag:status.gather.town,2005:Incident/176533162023-06-22T14:42:22Z2023-06-22T14:42:22ZUnable to unmute on Safari<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>14:42</var> UTC</small><br><strong>Resolved</strong> - The issue with being unable to unmute on the Safari browser has now been resolved. Please refresh your browsers to use Gather normally. If you have ongoing issues please contact us at support@gather.town.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Monitoring</strong> - There was an issue with users not being able to unmute on Safari. This has been resolved. If you are still encountering this issue on Safari, please refresh.</p>tag:status.gather.town,2005:Incident/176475952023-06-21T22:39:47Z2023-06-21T22:39:49ZService Disruption<p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>22:39</var> UTC</small><br><strong>Resolved</strong> - Incident resolved, sorry for the disruption!</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>22:14</var> UTC</small><br><strong>Identified</strong> - We are having a partial outage, and a fix is rolling out now.</p>tag:status.gather.town,2005:Incident/175743842023-06-14T19:47:49Z2023-06-14T19:47:50ZPortal between spaces are not working<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Resolved</strong> - This issue is now solved by our engineers. Please refresh your Gather page. Thanks for your patience</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>17:59</var> UTC</small><br><strong>Investigating</strong> - We've spotted that something has gone wrong with Portal between Spaces, and is not working now. We're currently investigating the issue, and will provide an update soon.</p>tag:status.gather.town,2005:Incident/174873242023-06-06T09:31:09Z2023-06-06T09:31:09ZHigh CPU leading to SQL latency and impacted app performance<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>09:31</var> UTC</small><br><strong>Resolved</strong> - The issue was identified and resolved. Please refresh your page or app if you're having trouble accessing your space. We apologize for any inconvenience caused.<br /><br />問題は解決されました。Gatherスペースにアクセスできない場合は、ページまたはアプリを再起動してください。ご不便をおかけしましたことをお詫び申し上げます。</p><p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Monitoring</strong> - Some Gather users experienced a space loading issue. We have resolved the potential cause of the problem and are currently monitoring the situation. We apologize for any inconvenience caused.<br /><br />一部のGatherユーザーがスペースの読み込みに問題を経験しました。問題の潜在的な原因を解決し、現在は状況を監視しています。ご不便をおかけしましたことをお詫び申し上げます。</p>tag:status.gather.town,2005:Incident/172808642023-05-17T17:11:14Z2023-05-17T17:11:14ZBroadcast is not woking properly<p><small>May <var data-var='date'>17</var>, <var data-var='time'>17:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>17:10</var> UTC</small><br><strong>Monitoring</strong> - Previous issue with broadcast is now solved and live.</p>tag:status.gather.town,2005:Incident/172802972023-05-17T17:07:08Z2023-05-17T17:07:08ZBroadcast is not working properly<p><small>May <var data-var='date'>17</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Resolved</strong> - Our engineers found the root cause of the issue and they are deploying a fix soon.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>16:08</var> UTC</small><br><strong>Investigating</strong> - We've spotted that something has gone wrong while broadcasting for a large number of users. We're currently investigating the issue, and will provide an update soon.</p>