Unable to connect to Gather
This incident is now resolved. Thank you for your patience and apologies for the disruption!
We're still addressing some remaining video issues affecting a small number of users. We have cut down the affected users by 50% since our last update.
At this point, we believe Gather is functional for most users. A small fraction of users may still be experiencing audio/video issues, which we are continuing to monitor.
At this point, all service components have been restored. Some users may still experience issues connecting to Gather (due to DNS propagation delays). Check back in ~15min if you are having trouble connecting. For some users, it may take longer.
We continue restoring components of Gather service. Some users may be able to fully use the Gather service. Over the next ~15min, more users may be able to fully use the Gather service. For some users, this may take longer. We continue working to restore full service.
We are restoring components of Gather service. At the moment, some users should be able to connect and use spaces, but will not be able to see/hear each other. Over the next ~15min, more users should be able connect to Gather spaces, but will still be unable to see/hear each other. For some users, this may take longer. We continue working to restore full service.
Our engineering team has identified the root cause and is remedying the situation. All gather services are down due to a networking (DNS) issue. We will provide updates as service is restored.
Seeing issues with the game server. Sorry for the disruption! We are investigating, and will update you as soon as possible.
This incident affected: Audio & Video System (US East, US West, Germany, India, Singapore).