We have deployed a fix for the elevated rate of A/V connection issues and have been monitoring to confirm that fix was successful. Metrics have returned to baseline since 4 hours ago, ~14:45 GMT.
Posted Mar 09, 2022 - 18:43 UTC
Update
Yesterday's fix was insufficient and we continue to see a slightly elevated rate of video disconnections primarily in our US East region. We are still seeking the root cause.
Posted Mar 08, 2022 - 22:54 UTC
Monitoring
We've identified the likely cause of elevated A/V errors and are deploying a fix. The team will continue monitoring the situation to confirm it has been resolved.
Posted Mar 08, 2022 - 03:34 UTC
Investigating
We're still seeing slightly elevated rates of video disconnections in our US East region. Our engineers are continuing to investigate the issue.
Posted Mar 08, 2022 - 00:34 UTC
Monitoring
Between approx 17:00 UTC and 19:00 UTC some users may have observed a higher rate of interruptions/disconnects to audio/video on Gather. At this point, A/V has stabilized, but our engineering team continues to monitor the situation.
Posted Mar 07, 2022 - 21:14 UTC
This incident affected: Audio & Video System (US East).