Audio Echo Issue

Incident Report for Gather

Resolved

The issue is now resolved. You may need to have everyone in your meetings reload for them to receive the fix. Please contact support if you continue to face problems after reloading.
Posted Mar 17, 2023 - 19:42 UTC

Update

We're monitoring the situation. Please do a hard refresh to get the latest fix and ensure all participants have updated to the latest app version.
Posted Mar 17, 2023 - 16:11 UTC

Update

The fix is live. Refresh your page or app to get the latest version.
Posted Mar 17, 2023 - 14:56 UTC

Monitoring

We are working on another fix that should resolve the remaining echo issues. The fix should be live shortly.
Posted Mar 17, 2023 - 14:47 UTC

Identified

We have received reports that users are experiencing echoes and hearing their own voices during calls. The issue was identified and resolved. Please refresh your page or app if you're having trouble accessing your space.
Posted Mar 17, 2023 - 12:45 UTC